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Monday, December 12, 2011

Chrome DM: Firm that comes to rescue when a TV channel disappears from cable network


Chrome DM: Firm that comes to rescue when a TV channel disappears from cable network

It is not uncommon for a particular TV channel on acable network to disappear and then surface a week later and then disappear again. 

Viewers fume and the channel in question is left helpless because it's been 'switched off' by the cable operator as the operator's been offered more money by another channel to 'switch on', instead of the one playing earlier. And chances are the channel realises the switch has taken place only after an inexplicable drop in viewership. 

And Pankaj Krishna got a first hand experience of such a channel distribution and being at the mercy of the cable operator while working for UTV Movies. "If only channels had a sense of the distribution, reach and the incremental increase in viewership. It would help both broadcasters as well as advertisers," he thought. And the thought gave birth to Chrome Data Analytics & Media, a channel distribution monitoring firm. 

Krishna set up Chrome DM with an investment of Rs 1.2 crore in 2008 and today the company clocks a turnover of around Rs 10 crore with more than 100 broadcasters using the tools and services on offer. "Broadcasters were at the mercy of cable operators and even after paying exorbitant carriage fees there was no way to ensure their channel's presence on the telly. The channel that paid the highest money would get carried on cable," says Krishna. 

Chrome has offices in Mumbai and Delhi and employs over 2300 employees. People from diverse backgrounds like MBA, economics, advertising etc comprise the team at Chrome DM. 

Chrome DM has four main offerings: Chrome Track - a weekly connectivity report every Monday for it subscribers which enables broadcasters to view their and competition sets' exact distribution status across all key markets; Distribution Potential Index (DPi) - an indication of incremental audience for a channel post improvisation; Distribution Investment Index (Dii) - a tool used by broadcasters to indicate the carriage fee return on investments across cable networks in 194 cities of India; LC1 - a connectivity report for 480 towns of India with less than 1 lakh population and Chrome NE - a tool for broadcasters to check their availability and for marketers & media agencies to discern the accurate reach of a particular channel across seven North Eastern States (including Sikkim). 

With the advent of DTH, broadcasters do have a more level playing field in the market. But cable & satellite homes still form the biggest chunk of the Indian television market and broadcasters continue to be at the mercy of cable operators. But what a service like Chrome does is it allows a real time assessment of the distribution and take correct measures in case of any anomalies. 

Best and Bekaar ads

Presenting this week's best and worst of Indian advertising. A detergent brand cleans up its act with a cutesy commercial while an appliance brand tried to be too cute and ended up with a shot circuit 

Surf Excel 

Here's one of the most important lessons ad folks have come to know: You cannot fail if your commercial has an adorable kid and an even cuter four-legged creature in the leading role. (If the Pug is not available due to date constraints, the regular Mutt will do just fine.) Advertising 101. 

Havells 

In Havells' world, appliances come alive to create a perfect morning. When humans aren't watching, they work silently into the night like Santa's little elves to present a bountiful table. Too bad the panel still yawns. Or maybe they are terrified at the thought of sentient machines after too many Terminator re-runs.


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