THE HIMALAYAN TALK: INDIAN GOVERNMENT FOOD SECURITY PROGRAM RISKIER

http://youtu.be/NrcmNEjaN8c The government of India has announced food security program ahead of elections in 2014. We discussed the issue with Palash Biswas in Kolkata today. http://youtu.be/NrcmNEjaN8c Ahead of Elections, India's Cabinet Approves Food Security Program ______________________________________________________ By JIM YARDLEY http://india.blogs.nytimes.com/2013/07/04/indias-cabinet-passes-food-security-law/

THE HIMALAYAN TALK: PALASH BISWAS CRITICAL OF BAMCEF LEADERSHIP

[Palash Biswas, one of the BAMCEF leaders and editors for Indian Express spoke to us from Kolkata today and criticized BAMCEF leadership in New Delhi, which according to him, is messing up with Nepalese indigenous peoples also. He also flayed MP Jay Narayan Prasad Nishad, who recently offered a Puja in his New Delhi home for Narendra Modi's victory in 2014.]

THE HIMALAYAN DISASTER: TRANSNATIONAL DISASTER MANAGEMENT MECHANISM A MUST

We talked with Palash Biswas, an editor for Indian Express in Kolkata today also. He urged that there must a transnational disaster management mechanism to avert such scale disaster in the Himalayas. http://youtu.be/7IzWUpRECJM

THE HIMALAYAN TALK: PALASH BISWAS LASHES OUT KATHMANDU INT'L 'MULVASI' CONFERENCE

अहिले भर्खर कोलकता भारतमा हामीले पलाश विश्वाससंग काठमाडौँमा आज भै रहेको अन्तर्राष्ट्रिय मूलवासी सम्मेलनको बारेमा कुराकानी गर्यौ । उहाले भन्नु भयो सो सम्मेलन 'नेपालको आदिवासी जनजातिहरुको आन्दोलनलाई कम्जोर बनाउने षडयन्त्र हो।' http://youtu.be/j8GXlmSBbbk

THE HIMALAYAN TALK: PALASH BISWAS LASHES OUT KATHMANDU INT'L 'MULVASI' CONFERENCE

अहिले भर्खर कोलकता भारतमा हामीले पलाश विश्वाससंग काठमाडौँमा आज भै रहेको अन्तर्राष्ट्रिय मूलवासी सम्मेलनको बारेमा कुराकानी गर्यौ । उहाले भन्नु भयो सो सम्मेलन 'नेपालको आदिवासी जनजातिहरुको आन्दोलनलाई कम्जोर बनाउने षडयन्त्र हो।' http://youtu.be/j8GXlmSBbbk

THE HIMALAYAN TALK: PALASH BISWAS BLASTS INDIANS THAT CLAIM BUDDHA WAS BORN IN INDIA

THE HIMALAYAN VOICE: PALASH BISWAS DISCUSSES RAM MANDIR

Published on 10 Apr 2013 Palash Biswas spoke to us from Kolkota and shared his views on Visho Hindu Parashid's programme from tomorrow ( April 11, 2013) to build Ram Mandir in disputed Ayodhya. http://www.youtube.com/watch?v=77cZuBunAGk

THE HIMALAYAN TALK: PALSH BISWAS FLAYS SOUTH ASIAN GOVERNM

Palash Biswas, lashed out those 1% people in the government in New Delhi for failure of delivery and creating hosts of problems everywhere in South Asia. http://youtu.be/lD2_V7CB2Is

Palash Biswas on BAMCEF UNIFICATION!

THE HIMALAYAN TALK: PALASH BISWAS ON NEPALI SENTIMENT, GORKHALAND, KUMAON AND GARHWAL ETC.and BAMCEF UNIFICATION! Published on Mar 19, 2013 The Himalayan Voice Cambridge, Massachusetts United States of America

BAMCEF UNIFICATION CONFERENCE 7

Published on 10 Mar 2013 ALL INDIA BAMCEF UNIFICATION CONFERENCE HELD AT Dr.B. R. AMBEDKAR BHAVAN,DADAR,MUMBAI ON 2ND AND 3RD MARCH 2013. Mr.PALASH BISWAS (JOURNALIST -KOLKATA) DELIVERING HER SPEECH. http://www.youtube.com/watch?v=oLL-n6MrcoM http://youtu.be/oLL-n6MrcoM

Imminent Massive earthquake in the Himalayas

THE HIMALAYAN TALK: PALASH BISWAS CRITICIZES GOVT FOR WORLD`S BIGGEST BLACK OUT

THE HIMALAYAN TALK: PALASH BISWAS CRITICIZES GOVT FOR WORLD`S BIGGEST BLACK OUT

THE HIMALAYAN TALK: PALASH BISWAS TALKS AGAINST CASTEIST HEGEMONY IN SOUTH ASIA

Palash Biswas on Citizenship Amendment Act

Mr. PALASH BISWAS DELIVERING SPEECH AT BAMCEF PROGRAM AT NAGPUR ON 17 & 18 SEPTEMBER 2003 Sub:- CITIZENSHIP AMENDMENT ACT 2003 http://youtu.be/zGDfsLzxTXo

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Saturday, November 12, 2011

Will The Citizens’ Right to Grievance Redress Bill 2011, Redefine Administration? By Fr. Anand Muttungal

Will The Citizens' Right to Grievance Redress Bill 2011, 
Redefine Administration?
By Fr. Anand Muttungal
 
The Union Government of India has presented the Citizens' Right to Grievance Redress Bill 2011 as a historic bill to redefine the administration. It has to be seen with the demand of the Anna Hazare and his team members asking the Government to bring out a Jan Lokpal Bill with Citizen's Charter. This is similar to that of the proposed Citizen's Charter by the anti-corruption activists. Madhya Pradesh is the first State in India to enact a "Public Service Guarantee Act 2010" which guaranteed citizens' right to get their services in time. Following the suit a few more states did the same. A question that might be asked by all is how much change this bill has brought to the people of these states? Yes in truth it has not added much change to the problems faced by peoples.
 
The credit of Citizens' Charter goes to the then British Prime Minister John Major. He introduced it on 22 July 1991with an aim to make administration accountable to public, transparency in administration and above all adopting a stakeholder approach to public services. It helped to give a defined standard in Public Services. In the same manner the proposed 'Citizens Right to Grievance Redress Bill 2011' has same aims and objectives. The Bill is aiming to 'improve the efficient delivery of Government service to the public by reducing bureaucratic red tape, preventing graft and corruption, and providing penalties thereof'. In other sense it provides that all offices and agencies are enjoined to undertake on a continuing basis programmes to promote customer satisfaction and improve service delivery, and other similar activities for officers and employees of frontline services.
 
The Bill guarantees that every department will have a help desk or customer care centre, complaints can be lodged through SMS or phone calls and can receive receipts in 24 hours. If the problems are not addressed in 15 working days then it will go the Head Of the Department who has to clear it within 30 days. It also promises that if a person still has complaint then can go to State or Central Commission for appeal. The Bill promises a multi-layer grievance redressal authority, it envisions a time bound services and the law will apply to all State and Central Government Services. It seems like a dream come true, but will it work well with the present system? 
 
The present system of administration the officer comes to office in the morning but he / she does not reach office due to other official engagements else where. It is a usual seen in many of the offices people wait for hours to meet the officials. Any time we ask them about the officer the staff would tell the officer has just now gone for a meeting. It is a ready made answer. If we want the officials to be accountable then there has to be a affixed time that they have to sit in the office to deal with files. It is real problem of the people to find the Collector, Sub Divisional Magistrate, Revenue Inspector, Patwari, Station Head Officers in Police Stations etc. The front line officials are busy with many odd jobs like arranging programmes of Chief Ministers, Ministers, political leaders, election duty, security duty and busy with numberless meetings. Under this circumstances who should be punished?  
Another danger of this Bill could be rejecting files with smaller mistakes to avoid punishment.  So Government will have to make provisions to avoid such problems or else it will create a lot of problems for the people. If the Government is serious about improving the services and controlling corruption then there has to be an administrative reform in the lower level of administration along with higher levels.  We need a time bound service but for this we need a time bound presence of the officials in the offices. Let us hope that the Government will redefine the concept of services in the public sector.

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